Customer Portal - Terms of Use

Saint John Energy welcomes you to our customer portal. Saint John Energy is a registered trade name of The Power Commission of the City of Saint John.

Your use of and access to this Site constitute an agreement by you to be bound by the Terms for this Site and as such, amount to an acceptance by you of all such Terms. It is strongly recommended that you regularly review the Terms as Saint John Energy may change the Terms at any time and without notice. If you do not accept the terms, please do not use the site.

Protection of Privacy and Confidentiality

Saint John Energy is strongly committed to protecting the privacy of its customers and to maintaining the confidentiality of any and all information obtained from its customers. Saint John Energy cannot and does not guarantee that any e-mail or online form is secure (that it will remain private and/or confidential) or error-free as e-mail can be intercepted, corrupted, lost, destroyed, arrive late or incomplete. Further, Saint John Energy does not accept responsibility and will not be liable to you or to any third party should any of the above circumstances occur. If you decide to transmit information that you consider sensitive, personal, private or confidential via the internet, you do so at your own risk and you agree to accept all responsibility and incur all damages (if any) should any of the above circumstances occur. Saint John Energy has provided other ways for you to contact it and/or obtain information (i.e. mail, telephone or fax).

When given the option to use on-line forms or e-mail to submit requests, report damages, ask questions and/or to offer comments or suggestions, Saint John Energy has provided reasons for the collection of any personal information that it has requested you provide. Please see our Website Privacy Policy (link) for more details. Should you have any additional questions, please contact customer.service@sjenergy.com.

Privacy and Security on the Self-Serve portion of Site

To ensure the privacy of your information Saint John Energy has established specific processes.

Online Account

When you register, you select your own user ID and password. The only way to access any account information is by entering the valid user ID and your password.

In order to gain online access to your Saint John Energy web portal account, you will need to provide your e-mail address and have access to information that can only be found on your latest Saint John Energy bill. This information includes your full name, your customer number and account number and the amount owing on your latest invoice.

Activation of your online account will require that you complete and submit an online sign up form. It will then send an e-mail to you that contains a link. This link will only be active for 24 hours. If you fail to complete registration within the 24 hours you will need to re-initiate the registration process. The link will take you to a site where it will prompt you to confirm activation. Once this is submitted your account has been activated.

To ensure your privacy, please do not share your password with others.

Completeness and Accuracy of Information

General

Saint John Energy has made every effort to ensure that the information and material (the "Content") of this Site is complete, accurate and up to date; however, some of the Content may be dated and errors or omissions may still occur. Please contact Saint John Energy in order to find out how to get accurate and official versions of the information or material you wish to rely upon, as Saint John Energy does not warrant or guarantee that the Content is complete or error free.

Rates, Services & Policies

Saint John Energy has made every effort to ensure that the content related to Rates and Customer Policies is complete, accurate and up to date; however, some of the content may be dated, and errors or omissions may still occur. In the event of a conflict between the content of the online version and the official version of the Saint John Energy Customer Policy and Rates Manual, the content of the official version shall prevail. Therefore, please contact Saint John Energy by any of the methods for contact listed on the Site in order to find out how to get an accurate and official version of the information or material you wish to rely upon.

Content May Change

Saint John Energy may change the Content of this Site at any time and without notice. Please contact Saint John Energy should you have any questions or comments about any changes made.

Advice Policy

Content found on Saint John Energy's Site is provided for informational purposes and as a service to our customers and to the public. The Content of this Site is not intended as advice to you, to any of our customers, and/or to the public at large, and should not be relied upon as advice. You should contact a professional, expert or other authority before acting on or relying on the Content of this Site.

No Warranties

The Content of the Site is offered on an "as is" basis and without warranties or conditions of any kind, express or implied. Saint John Energy does not represent or warrant that this Site will always be available, that it will meet your needs, that access will be error free and uninterrupted, that there will be no delays or loss of transmitted information, that no viruses or other destructive properties will be transmitted to your computer system or that no damage will occur to your computer system. It is your responsibility to ensure that you protect your computer equipment and that you back up and take precautions for the protection of the data contained on your computer system from viruses or other destructive properties.

No Liability

Saint John Energy and its affiliates, officers, directors, employees, agents, consultants and/or contractors shall not be liable to you, to its customers or to any other person for any losses or damages whatsoever, either direct or indirect, which might arise or occur as a result of your reliance upon, use of or inability to use the Site or its Content, even if Saint John Energy has been notified of the possibility that such losses or damages might occur.

Links and Software

Saint John Energy has provided links to and from other websites for informational purposes and for the convenience of you, of our customers and of the public. Saint John Energy does not endorse, review, approve or control, nor is Saint John Energy in any way responsible for or affiliated with any of the linked sites, the persons or companies named therein, the content of the sites, or the products or services offered or mentioned therein. Your decision to use links to other sites is at your own risk. Saint John Energy shall not be liable to you, to its customers or to any other person for any difficulties, consequences, losses, or damages whatsoever, either direct or indirect, which might arise or occur as a result of your reliance upon, use of, or inability to use the links provided to other sites, including links to downloadable software sites or problems, difficulties or consequences resulting from your decision to download any software. Your use of any software is governed by the terms of the license agreement, if any, which accompanies the software.

No Endorsements

Saint John Energy does not (through its Content) endorse or approve expressly or otherwise, any third-party advice, opinions, services, products or information.

Trade-marks, Trade-names and Copyrights

All trade-marks, registered trade-marks ("marks") or trade-names ("names") referred to or reproduced in the Content of this Site or on linked sites are the property of their respective owners. You are not permitted or authorized to use any such name or mark in advertising, publicity or other commercial manner without the prior written consent of the owner of such name or mark. Further, no one has permission to copy, redistribute, reproduce or republish the Content of this Site or of any linked sites without the written permission of the respective owners of the copyrights.

Jurisdiction

This Site will be governed by and construed in accordance with the laws of the Province of New Brunswick and the laws of Canada as applicable, without giving effect to any principles of conflict of laws.