Customer Portal - Terms of Use
Saint John Energy welcomes you to our customer
portal. Saint John Energy is a registered trade name of The Power Commission of
the City of Saint John.
Your use of and access to this Site constitute an agreement by
you to be bound by the Terms for this Site and as such, amount to an acceptance
by you of all such Terms. It is strongly recommended that you regularly review
the Terms as Saint John Energy may change the Terms at any time and without
notice. If you do not accept the terms, please do not use the site.
Protection of Privacy
and Confidentiality
Saint John Energy is strongly committed to protecting the
privacy of its customers and to maintaining the confidentiality of any and all
information obtained from its customers. Saint John Energy cannot and does not
guarantee that any e-mail or online form is secure (that it will remain private
and/or confidential) or error-free as e-mail can be intercepted, corrupted,
lost, destroyed, arrive late or incomplete. Further, Saint John Energy does not
accept responsibility and will not be liable to you or to any third party should
any of the above circumstances occur. If you decide to transmit information
that you consider sensitive, personal, private or confidential via the
internet, you do so at your own risk and you agree to accept all responsibility
and incur all damages (if any) should any of the above circumstances occur. Saint
John Energy has provided other ways for you to contact it and/or obtain
information (i.e. mail, telephone or fax).
When given the option to use on-line forms or e-mail to submit
requests, report damages, ask questions and/or to offer comments or
suggestions, Saint John Energy has provided reasons for the collection of any
personal information that it has requested you provide. Please see our Website
Privacy Policy (link) for
more details. Should you have any additional questions,
please contact customer.service@sjenergy.com.
Privacy and Security on the Self-Serve portion of Site
To ensure the privacy of your information
Saint John Energy has established specific processes.
Online Account
When you register, you select your own user ID and password. The
only way to access any account information is by entering the valid user ID and
your password.
In order to gain online access to your Saint John Energy web
portal account, you will need to provide your e-mail address and have access to
information that can only be found on your latest Saint John Energy bill. This
information includes your full name, your customer number and account number
and the amount owing on your latest invoice.
Activation of your online account will require that you complete
and submit an online sign up form. It will then send an e-mail to you that
contains a link. This link will only be active for 24 hours. If you fail to
complete registration within the 24 hours you will need to re-initiate the
registration process. The link will take you to a site where it will prompt you
to confirm activation. Once this is submitted your account has been activated.
To ensure your privacy, please do not share your password with
others.
Completeness and
Accuracy of Information
General
Saint John Energy has made every effort to
ensure that the information and material (the "Content") of this Site
is complete, accurate and up to date; however, some of the Content may be dated
and errors or omissions may still occur. Please contact Saint John Energy in
order to find out how to get accurate and official versions of the information
or material you wish to rely upon, as Saint John Energy does not warrant or
guarantee that the Content is complete or error free.
Rates, Services &
Policies
Saint John Energy has made
every effort to ensure that the content related to Rates and Customer Policies
is complete, accurate and up to date; however, some of the content may be
dated, and errors or omissions may still occur. In the event of a conflict
between the content of the online version and the official version of the Saint
John Energy Customer Policy and Rates Manual, the content of the official
version shall prevail. Therefore, please contact Saint John Energy by any of
the methods for contact listed on the Site in order to find out how to get an
accurate and official version of the information or material you wish to rely
upon.
Content May Change
Saint John Energy may change the Content of this Site at any
time and without notice. Please contact Saint John Energy should you have any
questions or comments about any changes made.
Advice Policy
Content found on Saint John Energy's Site is provided for
informational purposes and as a service to our customers and to the public. The
Content of this Site is not intended as advice to you, to any of our customers,
and/or to the public at large, and should not be relied upon as advice. You
should contact a professional, expert or other authority before acting on or
relying on the Content of this Site.
No Warranties
The Content of the Site is offered on an "as is" basis
and without warranties or conditions of any kind, express or implied. Saint
John Energy does not represent or warrant that this Site will always be
available, that it will meet your needs, that access will be error free and
uninterrupted, that there will be no delays or loss of transmitted information,
that no viruses or other destructive properties will be transmitted to your
computer system or that no damage will occur to your computer system. It is your
responsibility to ensure that you protect your computer equipment and that you
back up and take precautions for the protection of the data contained on your
computer system from viruses or other destructive properties.
No Liability
Saint John Energy and its affiliates, officers, directors,
employees, agents, consultants and/or contractors shall not be liable to you,
to its customers or to any other person for any losses or damages whatsoever,
either direct or indirect, which might arise or occur as a result of your
reliance upon, use of or inability to use the Site or its Content, even if Saint
John Energy has been notified of the possibility that such losses or damages
might occur.
Links and Software
Saint John Energy has provided links to and from other websites
for informational purposes and for the convenience of you, of our customers and
of the public. Saint John Energy does not endorse, review, approve or control,
nor is Saint John Energy in any way responsible for or affiliated with any of
the linked sites, the persons or companies named therein, the content of the
sites, or the products or services offered or mentioned therein. Your decision
to use links to other sites is at your own risk. Saint John Energy shall not be
liable to you, to its customers or to any other person for any difficulties,
consequences, losses, or damages whatsoever, either direct or indirect, which
might arise or occur as a result of your reliance upon, use of, or inability to
use the links provided to other sites, including links to downloadable software
sites or problems, difficulties or consequences resulting from your decision to
download any software. Your use of any software is governed by the terms of the
license agreement, if any, which accompanies the software.
No Endorsements
Saint John Energy does not (through its Content) endorse or
approve expressly or otherwise, any third-party advice, opinions, services,
products or information.
Trade-marks,
Trade-names and Copyrights
All trade-marks, registered trade-marks ("marks") or
trade-names ("names") referred to or reproduced in the Content of
this Site or on linked sites are the property of their respective owners. You
are not permitted or authorized to use any such name or mark in advertising,
publicity or other commercial manner without the prior written consent of the
owner of such name or mark. Further, no one has permission to copy,
redistribute, reproduce or republish the Content of this Site or of any linked
sites without the written permission of the respective owners of the
copyrights.
Jurisdiction
This Site will be governed by and construed in accordance with
the laws of the Province of New Brunswick and the laws of Canada as applicable,
without giving effect to any principles of conflict of laws.